Your instructor and 1st Prospects Driving School
Your instructor is a self-employed franchisee (‘your instructor’) of 1st Prospects (we’, ‘us’, ‘our’).
1st Prospects driving school requires Lessons to be paid for 48 hours in advance.
Any Lessons not paid for will be cancelled 48 hours prior.
For all block bookings Lessons will be deducted for hours.
All block bookings must be taking within 6 months.
All block bookings refunds are subject to an administration fee £25.
In rare case that a refund is requested or offered they are subject to terms and conditions set, all pupils must provide bank details and returned any forms necessary to administrate this. It will includes a period 10 workings days from receipt of those details and necessary forms excludes Saturday/Sunday.
Please read cancellation policy
Cancellation of lessons. … If you don’t give at least 48 hours’ notice of cancellation you’ll be charged for the lesson(s) concerned in full.
Lessons cancelled following the 48 hours cancellation policy will remain in credit and not be charged.
HIRE OF CAR FOR TEST
Pupils may only use our cars for test when up to test standard. This is strictly at the decretion of your instructor whose decision is final and must put this in writting giving you time to change test by DVSA change test date of 3 clear working days. Fees including Pre-test lesson have 48 hour cancellation policy requirement, as car hire fees are non-refundable.
All discrepancies with DVSA test cancel has a separate policy through dvsa
In the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to give three clear working days to cancel your test.
Your 1st Prospects instructor is entitled to withdraw their car for the usage of your test, should they feel you are not ready. Your 1st Prospect’s instructor will always give you a minimum of 5 working days notice providing you haven’t come to the instructor at short notice (less than 5 working days).
If the DVSA examiner has declined to go out on test in your instructors car because it’s not roadworthy for any reason such as a nail in tyre or brake light not working, your driving instructor will pay for your a replacement test.
INSURANCE
Your instructor will carry the appropriate motor insurance to provide comprehensive cover should you be involved in a collision as a learner driver, whilst in control of driving the instructor’s tuition vehicle.
In the very rare event you (the pupil) is at fault for damage to the driving instructor car during the driving test where the total repair cost is less than the instructors insurance excess, you will be required to pay for the damages to the car where there is no third party damage or injury, and would be note to insurance for information purposes only. If there is third party injury or damage you will be required to pay Insurance premium excess in fault accidents which ever is cheaper.
We at 1st Prospects pride ourselves on our pupils ability to be test ready and being able to drive safely so under no circumstances would we compromise safety to pupils and examiners and third parties to a “have a go attitude of taking a test”.
Our test car hire fee is non negotiable and terms and conditions for taking the test are clear.
MECHANICAL FAULT OR DAMAGE DURING LESSON
In the event that the teaching vehicle has a mechanical fault during the lesson, which could not be prevented, our 1st Prospect’s instructor will pass the remaining time left onto your next lesson. If this is not possible, they will offer a refund for the remaining minutes owed.
In the event that the car is damaged due to driver error from the pupil, any time spent resolving the issue will count as the pupil’s lesson time.
For example: if the pupil hits the kerb on a road and damages the alloy/punctures a tyre, the pupil will lose any remaining minutes it takes to change the tyre. The instructor will not charge the pupil for the damages – only lesson time may be lost.
TIME KEEPING OR TRAFFIC DELAYS
Our instructors cannot be held responsible for delays due to traffic delays.
Any lesson start time that is running late, the pupil will be contacted by the instructor in advance (phone signal providing) by text or phone call.
Where possible, our instructors will make up any lost time at the end of the current lesson or add to a future booking.
CUSTOMER CARE
Your contract is between you and your instructor.
In the rare event of any problem arising, you should resolve this with your instructor immediately.
You must be fit to drive with regard to legal and medical requirements.
The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit to drive due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be illegal. In such circumstances the lesson fee will be payable. Your instructor reserves the right to postpone lessons in certain circumstances i.e. dangerous weather conditions, test cancellations, mechanical breakdown or instructor illness. In the event of postponement, fees paid in advance will be carried forward
LIMITATION OF LIABILITY
1st Prospects Driving School
Your instructor, 1st Prospects driving school aren’t liable to you for any loss or damage caused where, and to the extent that:
• There’s no breach of a legal duty owed to you by your instructor, 1st Prospects Driving School
• such loss or damage is not a reasonably foreseeable result of such a breach;
• any such loss or damage, or increase in loss or damage, results from any breach or omission by you;
• any such loss or damage results from circumstances or matters outside of the reasonable control of your instructor, 1st Prospects Driving School.
Your instructor, 1st Prospects Driving School shall not, in any event, be liable for losses relating to any business interest you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.
You’re reminded that neither 1st Prospects Driving School are parties to the contract for driving tuition itself, which is between you and your instructor. This doesn’t affect any liability that 1st Prospects Driving School may have for any loss or damage you may incur which is caused directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to you.
Nothing in these Ts&Cs will affect any statutory rights you may have as a consumer
Law applying to Ts&Cs
These Ts&Cs are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English courts.
Regards
Admin
1st Prospects Driving School 